Refund policy

Thank you for shopping with us. Please read our policy carefully before making a purchase.

No Refunds Policy

All sales are final. We do not offer refunds or returns unless the product received is damaged or defective due to our error.

Damaged or Defective Items

If you receive a product that is damaged or faulty, you must notify us within 3 days of receiving your order. Requests made after this period will not be accepted under any circumstances.

To report a damaged or incorrect item, please contact us with:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Resolution

If your claim is approved, you will be eligible for a full refund to your original payment method.

Important Notes

  • Claims submitted after the 3-day window will be automatically rejected
  • We do not accept returns or refunds for any other reasons, including change of mind
  • Items must not be used beyond inspection if you are reporting damage

Contact Us

For any issues related to damaged or defective items, please contact us at:
[lussojewelrysupport@gmail.com]

Once you contact us, we will respond as soon as possible.