Refund policy

Returns & Refund Policy

Thank you for shopping with Lusso Jewelry. Please read our policy carefully before placing your order.

Returns

We accept returns within 30 days of receiving your order, provided that all of the following conditions are met:

  • The jewelry is unused, unworn, and in its original condition.

  • The jewelry is not damaged, scratched, broken, or altered in any way due to customer use.

  • All original packaging remains completely unopened, including:

    • The jewelry packaging.

    • The protective poly mailer used by Lusso Jewelry.

    • The shipping company's outer packaging or poly mailer.

  • All original contents and accessories are included.

If any of the above conditions are not met, the return will be rejected.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.

To submit a claim, please provide:

  • Your order number.

  • Clear photos or videos showing the issue.

  • A brief description of the problem.

If your claim is approved, you may receive either:

  • A replacement product, or

  • A full refund to your original payment method.

Non-Returnable Items

We do not accept returns or refunds for any of the following reasons:

  • Change of mind.

  • The jewelry has been worn or used.

  • The jewelry has been broken, scratched, or damaged by the customer.

  • Any original packaging has been opened, removed, or damaged.

  • The return request is made more than 30 days after delivery.

Contact Us

If you have any questions or need to request a return, please contact us by:

We aim to respond as soon as possible and will be happy to assist you.